FAQ'S 

Can I cancel my contract at any time?


If for any reason you are unhappy with our copywriting and digital marketing services, you are legally obliged to cancel your contract. We will need at least 4 weeks notice to terminate the contract, as stated in our terms and conditions.




Are all your services available on a rolling contract?


Please note our online plans have a minimum contract term of 6 months before they can be terminated. For all our digital marketing services and copywriting packages, we operate on a month to month basis so you aren’t tied down into any lengthy unwanted contracts. You are within your rights to cancel at the end of the month as long as you provide at least a month's notice.




How do you take payments? Invoice, direct debit or standing order?


To ensure we make things easier on both your accounts and ours, we prefer to take payment for our copywriting and digital marketing services via a monthly invoice or standing order. For our face to face marketing sessions and online calls plans, we take payment online for efficiency.




I can't afford a monthly copywriting package, do you offer cheaper alternatives?


We provide marketing services to suit all types of businesses and budgets. Our services start from only £25 P/M, ensuring you always get a quality service for an affordable price.




I’d like to sign up for a digital marketing service, what are the next steps?


We will send you a proposal and contract for you to review and sign. Once you are satisfied with the paperwork, we will arrange a consultation at your earliest convenience to discuss your business objectives and decide on the most suitable package or service.




I’m not seeing the results I expected, how quickly can you resolve this?


Digital marketing is a long-term process and for a relatively new or updated website, it can take some time for search engines to index it. Businesses must be prepared to invest significant amounts of time to see any impact on their SEO rankings. Polkadot can guarantee complete transparency on all our work so you always have a clear idea on the progress we are making and if you have any concerns we will gladly answer them.




How can you ensure my return on investment?


Polkadot Digital prides itself on developing affordable packages that provide an efficient return on investment for all small businesses and startups. When you invest in one of our packages, you will benefit from our skills and expertise which will prove invaluable to your business




I’m not happy with the service I’ve received, who can I contact?


If for any reason you have any complaints about the service you’ve received from Polkadot Digital, we will be more than happy to speak on the phone or arrange a formal discussion at your earliest convenience. Our commitment to our customers is paramount so we always ask for complete honesty from our clients to ensure we are constantly improving our service offering.




How do I proceed with a website package?


Once you contact us to request your website brief, you will be informed of next steps to begin your website project. The requested brief will contain all the information about the project including terms and conditions and payment details. Once you have signed and submitted this brief then made payment, you will be notified when the website project begins.





Have more questions? Contact us

Drop us a line us by email or via social media and we will be happy to help

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